Terms of service
Introduction
Welcome to Soulspire. Our platform is dedicated to supporting your journey of exploring the inner self through mindful practices and personal growth tools. By accessing our site, you agree to adhere to these terms of service, which govern your use of our offerings and interactions.
User Responsibilities
Users are encouraged to engage responsibly with our content, respecting the community guidelines and refraining from any behavior that may disrupt or harm the experience of others. It is advised to review our policies regularly to stay informed about updates and amendments.
Content Usage
All content provided on Soulspire is intended for personal reflection and exploration. Users are prohibited from reproducing, distributing, or modifying our materials without prior consent. We reserve the right to remove any content that violates our standards or infringes on intellectual property rights.
Intellectual Property
All trademarks, logos, and original content on our platform are owned by Soulspire or licensors. Unauthorized use, copying, or reproduction of our intellectual property is strictly prohibited and may result in legal actions.
Privacy Policy
We are committed to protecting your privacy. Our data collection practices are outlined in our Privacy Policy, which details how we handle personal information, cookies, and tracking technologies. Users are advised to review this policy to understand their rights and our obligations.
Liability Disclaimer
Soulspire provides its content and services on an as-is basis. While we strive to maintain high standards, we do not guarantee the accuracy, completeness, or timeliness of our offerings. Users participate at their own discretion and are encouraged to consult qualified professionals for specific concerns.
Modification of Terms
We reserve the right to modify these terms at any time without prior notice. Changes will be reflected on this page, and continued use of our platform constitutes acceptance of the updated terms. Users are encouraged to review this section periodically.
Termination
Soulspire may suspend or terminate user access for violations of these terms or misconduct. Upon termination, all rights granted to the user are revoked, and access to our content and services will cease.
Applicable Law
These terms shall be governed by and construed in accordance with Swiss law. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Zürich, Switzerland.
Contact and Feedback
For questions, concerns, or feedback regarding our terms of service or platform, please contact us at:
Terms of return
At Soulspire, we believe that exploring the inner self is a personal journey that can sometimes require reflection and reconsideration. Our policy regarding returns is designed to respect your experience while maintaining clarity and fairness. If you are not completely satisfied with your purchase, you may initiate a return within 30 days of receipt, provided the product is in its original condition and packaging.
Returns are accepted only if the product has not been used or altered. To process a return, please contact our support team via email at complaints@soulspirenow.com or call us at +41 44 201 38 89 . Our team will guide you through the necessary steps and provide you with a return authorization number.
Please note that shipping costs for returns are your responsibility unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the safe return of your item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within a certain number of days. Refund processing times may vary depending on your bank or payment provider.
All items returned must be in their original condition, unused, and with all tags and packaging intact. Personalized or custom-made products are exempt from return unless they arrive damaged or defective. Kindly include a copy of your receipt or proof of purchase with your return package.
Soulspire reserves the right to refuse returns that do not meet the outlined criteria. We recommend carefully reviewing our policy before initiating a return to avoid unnecessary delays.
In case of damaged or defective products, please contact us immediately with detailed information and photographs. We will evaluate the situation and work towards a satisfactory resolution, which may include replacement or refund.
Exploring the inner self is a delicate process that requires trust and understanding. Our return policy aims to support your journey with clarity and respect. For any questions or concerns regarding returns or our policies, please do not hesitate to reach out to us. We are committed to providing a transparent and supportive experience at Soulspire.